Elderly Care at Home in Dubai — With Dignity

In most cases care begins within 24 to 48 hours of your first call. For post-hospital discharge or urgent situations, we can often arrange a carer the same day. We recommend calling early so we can find the best match rather than just the fastest one available.

A companion provides social support and light help with no personal or medical care. A trained caregiver handles full personal care including bathing, dressing, and medication management. A DHA-licensed nurse performs clinical tasks — injections, wound care, IV therapy, and complex condition management. Call us and our coordinator will recommend the right level for free.

Many enhanced insurance plans in the UAE include home nursing and elder care benefits. Coverage varies by insurer and plan tier. We check your policy for you — call us with your insurance provider and policy number and our coordinator confirms eligibility before care begins, at no charge. UAE nationals may also qualify for Ministry of Community Development subsidies.

Yes, absolutely — gender preference is always honoured and never charged extra. For many families in our region, a female caregiver for a female patient is a cultural and religious necessity, not simply a preference. Simply tell us when you call and it is confirmed in the care plan from the start with no exceptions.

Yes. If the match is not right for any reason — personality, communication, or routine compatibility — we replace within 48 hours at no extra cost. You do not need to justify the request. A carer who doesn’t feel right is not providing good care, regardless of their qualifications.

Yes — many of our arrangements are made by family members living abroad. One call or WhatsApp message is enough to start. Our coordinator visits your loved one for a free assessment, you approve the care plan remotely, and care begins. You then receive daily WhatsApp updates in your timezone — you never need to be in Dubai.

Yes. We assign only carers with specialist dementia training to patients with Alzheimer’s or cognitive decline. This includes sundowning management, wandering prevention, and dementia-specific communication techniques. We never assign a standard caregiver to a dementia patient — condition matching is always confirmed before the first visit.

Our minimum booking is just 2 hours. You can schedule daily, a few times a week, or on specific days only. There is no long-term contract, no minimum weekly commitment, and no penalty for adjusting your schedule. Care is built entirely around your loved one’s actual routine — you pay only for what is genuinely needed.

Yes — continuity of care is our standard policy. Your assigned carer visits every session. A substitute is only sent if the primary carer is ill or on leave, and you are always notified in advance. We never send a different person without telling you first — especially important for seniors and dementia patients who thrive on familiar faces.

This is one of the most common concerns we hear. Many seniors resist care because it feels like a loss of independence. We often suggest introducing the carer as a companion first — a friendly visitor rather than a medical presence — which significantly reduces resistance. Call us and our experienced coordinator will advise the most effective approach for your specific situation.

All MedCall carers are BLS and First Aid certified. In a medical emergency your carer administers immediate first aid, calls emergency services, and notifies your family within 15 minutes. Our nurses can escalate to a MedCall doctor at the home within 30 minutes across most Dubai areas. You are never the last to know — family notification is always our first priority.